Frequently asked questions

Absolutely! We have our office nearby Amsterdam- email us to make an appointment! 

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We consider consignments and outright purchases of fine vintage and contemporary watches from dealers, estates and personal collections. If you are interested in selling or consigning your piece to us, please fill out the form below.

 

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With pleasure! Simply let us know what kind of watch your are looking for and we’ll be happy to be at your service. We have a vast network of sources for the very best in vintage and luxury watches - if it’s out there, we can find it.

Please send us a mail with your request:

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Luxury watches aren’t cheap. If you are on the hunt for a new watch you want to be 100% certain that you buy your watch from a trustworthy seller. People often say "Buy the seller" meaning that you have to buy from reputable seller. But besides that it is also important that you have buyer protection. The core of our business is built on trust. We have taken the risk for you to make sure everything is authentic (if not always stated). And we know that it’s hard to trust a faceless internet business. If you have questions or concerns, our team is available via direct message, email, or phone.

Your trust in WRIST ICONS is very important to us. We have experienced ourselves the good and the bad from buying with all kind of sellers. Our mission is to give you the best possible service and customer journey. If you have pulled the trigger to purchase your new pre-owned watch at WRIST ICONS,  you will be secured that you have bought an original watch with 100% original parts.

WRIST ICONS certifies that every piece we sell is 100% real and authentic. We don’t accept any items that are knock-offs or that contain parts unacceptable to Swiss standards. We have full-time watchmakers on staff with more than 20 years of experience in authenticating and servicing luxury watches. WRIST ICONS verifies the authenticity of each and every item through a multi-point process, and if any items do not fit our rigorous quality standards, we don’t accept them. If, for whatever reason, you find your watch is not authentic, we offer a money-back guarantee and will refund 100% of the purchase price.

Most of our watches are bought or consigned from individuals, but we also work with several (retail partners) who round out our inventory selection. We go to business to business fairs with only registered dealers and sometimes we buy at auctions.

We do our research. We’ve spent the last years gathering data from Chrono24, eBay, auction results, forum sales, and our own transactions to get a real-time pulse on the secondhand watch market. We do this in order to determine the fairest price for any given watch, in real-time.

We are available by email (info@wristicons.com) and by phone [(+31) (0)634141572] or shoot me a direct message on Instagram. Our office hours are from 9:00am-5:00pm ET, and we try to return after-hours and weekend messages as soon as possible the next business day.

 

You can also fill in the form:

 

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Absolutely not. Our clients are extremely important to us, and we are committed protecting your privacy.

WRIST ICONS will not sell your data to third parties and will only provide your information if this is necessary to comply with a legal obligation or for the delivery of products ordered by you. In the latter case, we involve third parties in carrying out an order, arranging the shipment, performing a credit check and other security checks. 
With companies that process your data in our assignment, we conclude an agreement to ensure the same level of security and confidentiality of your data.WRIST ICONS remains responsible for these processing operations.

We will not sell your name, address, email, debit card and / or bank details or other personal information to third parties.

If you still have concerns, please review our Privacy Policy to see more details.

We hope this never happens, but if it does, your watch is fully insured by us while it’s in transit (as long as you follow our shipping instructions). And, we’ll work with you during the claims process to make sure you are fully compensated for the material loss.

If WRIST ICONS is purchasing your timepiece for over 5,000 euros we may include a POST NL or DHL Shipment Receipt. We insure our packages through a third party shipping provider, and they are responsible for the insured value of a watch during transit. The amount indicated on the form that comes with a shipping label is 5,000.00euros because that is the maximum amount that UPS will insure a package. Our third party shipping provider has insured all watches for the purchase price.

The huge majority of our stock is purchased under the VAT margin scheme, whereby it is not possible for non EU residents to reclaim VAT. We may on occasion be able to supply goods on a VAT invoice if items have not been purchased under the VAT margin scheme. Please contact us for further details.

What is a margin invoice

A margin invoice is applied by companies that trade in second-hand goods such as cars, art and antiques. The difference between a normal VAT invoice and a margin invoice is that with a margin invoice only VAT is calculated on the margin and not the entire amount on the invoice.

If a merchant sells second-hand goods from a private individual to his customer, he will usually draw up a margin invoice. Because the private individual, from whom he has bought the goods, has paid VAT but can not reclaim it, the trader actually buys the product, even if it is second-hand, with VAT. This VAT can not be reclaimed from the trader. In the case of a Margin invoice, the merchant only charges VAT to his customer on his margin. However, this VAT may not be mentioned on the invoice. The VAT may not be recovered by the buyer.

The margin and the VAT calculated on the margin must be recorded separately so that it can be paid to the tax authorities with the VAT return.

A margin invoice may only be used for goods that are traded commercially. A company that acts in art can not make a margin on invoices when reselling a laptop. But of course with the reselling of art. The same applies the other way around.

 

From the Dutch Tax Administration:

If you sell margin goods, you do not state VAT on the invoice. VAT is included in your price. Is your customer an entrepreneur who can deduct VAT? Then he can not deduct the VAT. It is then more advantageous for him if you use the normal VAT scheme. With each sale you may choose not to apply the margin scheme, but the normal VAT scheme. In that case, you calculate VAT on the sales price. You then state VAT on the invoice.

Example: difference margin scheme and normal VAT regulation

You have purchased a cabinet for € 4,000. You want to earn € 1,000. The sales price if you apply the margin scheme:

Purchase price

€ 4,000

Profit margin excluding VAT

€ 1,000

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Sales price excluding VAT

€ 5,000

VAT on profit margin (21% over € 1,000)
(You can not state this VAT on the invoice.)
€ 210

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Selling price

€ 5.210

The selling price if you apply the standard VAT scheme:

Purchase price

€ 4,000

Profit margin excluding VAT

€ 1,000

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Sales price excluding VAT

€ 5,000

VAT (21% over € 5,000)

€ 1,050

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Selling price

€ 6.050

For every order (watches & accessoires) , we’ll send you tracking details and order confirmation via email.

We will send your package to the location of your choice after successfully receiving your payment. We strive to do this within 24 hours. We will send all of our order with track and trace. All our watches are insured through our third party insurer for the value as mentioned on the invoice. 

Yes. We can change your delivery address before your watch ships, but we’ll need to get the new address approved by our third-party fraud checking service. It typically takes about one full business day to get a new address approved, which may delay your shipment.

In order for your watch to be fully insured during transit, please follow the instructions below.

  1. Print out your shipping labels (there will be two).
  2. Grab two new, sturdy boxes (one will go inside the other).
  3. Pack your watch, accessories, and signed Customer Agreement into the first box.
  4. Tape the “Inner Box” label to the box.
  5. Pack the inner box into the larger outer box.
  6. Tape the pre-addressed label to the outer box.
  7. Schedule a pick-up by DHL or drop your package off at an shipping facility. DO NOT DROP OFF AT A DROP BOX.

To schedule a DHL pick-up, call 0031634141572 or your local DHL customer service. Still have questions about how to ship your watch?

 

If you need more information please contact WRIST ICONS:

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For domestic customers, we offer free, insured shipping through UPS. Watches generally ship within 5 to 7 business days after your order is processed. We can ship your watch to whatever address you designate, but you must be able to sign for the package.

For international customers, we use UPS Worldwide Express. Shipping is free, but you will have to pay customs charges, as well as any associated import tax, VAT, or duties. In order to maintain our strict business code, we cannot label an item as a gift or declare a lesser value than the purchase price paid.

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